Have you ever heard the “secret codes” that hotel staff use to communicate with each other when staying at a hotel?
Hotel staff often use “codes” or “special codes” to communicate with each other to ensure smooth operations and, in some cases, to prevent guests from understanding what they are saying. Here are some examples of codes used in hotels.
Secret codes about events
– Code 86 → An item or menu item is out of stock. For example, “86 on towels” means they’re out of towels.
– Code Adam → Report a missing child in the เล่น UFABET ผ่านมือถือ สะดวกทุกที่ ทุกเวลา hotel (this is an international code used in many countries.)
– Code Brown → Emergency, such as a water leak, broken toilet, or waste accident.
– Code Red → Fire or serious emergency that requires evacuation.
– Code Yellow → Guest is behaving strangely or likely to cause trouble.
– Code Blue → Medical emergency, either a guest or staff member is unconscious.
– Code Black → Guest is behaving violently, or an incident requires security attention.
– Code White → Staff need immediate assistance, but it’s not a serious incident.
– Code Green → Environmental issue, such as insects or animals invading the room.
Guest Codename
– “High Maintenance” → Guests who are demanding, frequently complain or request special things.
– “Late Checkout” → Guests who request a late check-out (some hotels call it LC)
– “VIP” or “VVIP” → Very important guests such as celebrities, politicians, or large business
owners . – “Sleeper” → Guests who overstay their check-out time or refuse to leave their room.
– “Heavy Walker” → Guests who walk very loudly and disturb neighboring rooms.
– “Whale” → Guests who spend a lot of money, such as those who book the most expensive room or frequently use the spa/ restaurant
services. – “Fogging” → Rooms that require disinfectant spray because the guest smokes in a non-smoking room.
– “Phantom Guest” → Guests whose names are in the system but do not actually exist. This may be due to booking errors or the guest canceling but the system was not updated.
Room Code Secret
– “OOO” (Out of Order) → A room that is unavailable for stays, such as under repair.
– “OOS” (Out of Service) → A room with temporary problems, but still usable, such as a broken TV
or air conditioner. – “House Use” → A room reserved for staff or special guests, such as the hotel owner.
– “DND Override” → Staff can enter the room even if the guest has hung a “Do Not Disturb” sign (such as in cases where the guest has not left the room for an unusually long time).
– “Turn Down Service” → A service to make the guest’s bed before going to bed (often available in luxury hotels)
. – “Room Move” → A guest requests a change of room.
Hotel Department Code
– “BOH” (Back of House) → Staff-only areas, such as kitchen, stock room.
– “FOH” (Front of House) → Areas that guests can go to, such as lobby.
– “Upsell” → Selling additional services to guests, such as room upgrades
. – “Walk-in” → Guests who come in without making a reservation.
– “No-Show” → Guests who book a room but do not show up.
– “Walked Guest” → Guests who are moved to another hotel because the hotel is full
. Hotels use special codes and secrets to help staff communicate quickly and prevent guests from knowing certain information. However, if you hear staff using these words, it means that there might be something interesting going on at the hotel.